מדיניות החזרים
Return and Exchange Policy
Return / exchange period
- Items can be returned or exchanged within 14 business days of receiving them.
- Items must be new and unused, in their original packaging, with all original tags.
How to return or exchange
Contact our customer service to arrange the return or exchange: WhatsApp 052-2263724 or email mail@shoesli.com. After that, our courier will collect the item from you. For an exchange, the courier can bring the new item and collect the previous one at the same time.
Shipping costs for returns and exchanges
- Exchange (size / colour / model): the exchange shipping cost (₪30) is paid by the customer.
- Return (refund): a collection/shipping fee of ₪30 applies, in addition to the shipping fee paid on the original order (the original shipping fee is not refunded).
Cancellation and refunds
- When an order is cancelled, the refund covers the product price only.
- Shipping fees are not refunded, even if shipping was free or discounted on the original purchase.
- Refunds are made to the original payment method within 14 business days of the item reaching our office and passing inspection.
Exchanges
- You can exchange for a different size, colour or model.
- If the new item costs more, you will be asked to pay the difference. If it costs less, you will receive store credit for a future purchase.
Damaged or incorrect items
If you receive a damaged item, or one that does not match your order, contact us within 48 hours of delivery with a clear photo. We will arrange collection and, at your choice, either send a new, correct item (exchange) or issue a refund (return), at no cost to you (this applies to damaged or incorrect items only).
Contact Information:
Phone / WhatsApp: +972 52-226-3724
Email: mail@shoesli.com
Address: Agamim, Netanya, Israel 151 24
Support Hours:
Sunday–Thursday: 9:00 AM to 5:00 PM