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Exchanges & Returns

Exchange and Return Policy – SHOESLI

At SHOESLI, we want you to be happy with your purchase, and we stand behind the quality of our products and service. If for any reason you are not fully satisfied with the item you received, we are here to help.

Conditions for returning or exchanging an item

  • Items may be returned or exchanged within 14 business days of receipt.

  • The item must be new and unused, in the packaging it was delivered in, with all tags still attached.

  • All items on the site may be returned/exchanged, subject to these conditions.

Return / exchange process

Please contact our customer service to arrange the return or exchange:

Once arranged, our courier will come to collect the item from you. You can also arrange collection and exchange together – the courier will bring the new item and collect the previous one.

Shipping costs for returns / exchanges (important)

  • Exchange (size/color/model): the exchange shipping cost (₪30) is paid by the customer.

  • Return (refund): when returning an item, there is an additional collection/shipping fee of ₪30, which is in addition to the shipping fee paid on the initial order (the initial shipping fee is not refunded).

Transaction cancellation and refunds

  • If a transaction is cancelled, a refund is issued for the product price only.

  • Shipping fees are not refunded, even if shipping was included in a promotion or provided free of charge on the initial purchase.

  • The refund will be made to the payment method used for the purchase within 14 business days of the item reaching our office and being confirmed to be in proper condition.

Exchanging an item

  • You can exchange for a different size, color or model.

  • If the new item costs more, you will be asked to pay the difference.

  • If the new item costs less, you will receive store credit for future use on the site.

Damaged or incorrect item

If you received a damaged item or one that does not match your order, please contact us within 48 hours of receiving the package, with a clear photo.
We will send a courier to collect the item and, at your choice, ship a new, correct item (exchange) or issue a refund (return), at no cost to you (for damaged or incorrect items only).

Questions and clarifications

For any further questions, please contact our customer service:
📞 WhatsApp: 052-2263724
📧 Email: mail@shoesli.com

Thank you for choosing SHOESLI 💛