Privacy Policy

Privacy Policy – Shoesli

Last update: 04.04.2025

1. Introduction

Welcome toshoesli.com ("Site"). We at Shoesli ("we", "us", "our") are committed to protecting the privacy of our visitors and customers ("you", "your"). This Privacy Policy describes what personal information we collect, how we use it, with whom we share it, and what your rights are regarding that information.

Your use of the Site constitutes your agreement to this Privacy Policy. If you do not agree to these terms, please refrain from using the Site.

2. What information do we collect?

We may collect various types of information, including:

  • Personal identification information: Full name, email address, phone number, shipping address, billing address.
  • Order details: Details of the products you purchased, order history, payment details (see section 5 regarding this), shipping details.
  • User account details (if applicable): Username, password (encrypted), preferences.
  • Technical information: IP address, browser type, device type, operating system, website usage data (pages viewed, time spent, actions taken), general (inaccurate) geographic location data.
  • Communication information: The content of your inquiries to us via a contact form, email, chat or telephone.
  • Marketing information and preferences: Your preferences regarding receiving marketing communications from us and third parties, marketing communications history.
  • Cookies and similar tracking technologies: See Section 6 below.

3. How do we collect the information?

  • Directly from you: When you create an account, place an order, fill out forms on the site (such as a contact form), subscribe to a newsletter, or communicate with us in other ways.
  • Automatically: When you browse the Site, we (or our third-party service providers) may automatically collect technical information using cookies, pixels, and similar tracking technologies.
  • From third parties: We may receive information about you from supporting service providers, such as payment service providers (for payment confirmation), shipping companies (for delivery status updates), advertising and data analysis platforms (such as Google and Facebook).

4. How do we use your information?

We use the information we collect for the following purposes:

  • Service provision and order management: Processing and paying for orders, shipping products, managing returns and exchanges.
  • customer service: Providing support, responding to inquiries and questions.
  • User account management: Setting up and managing your user account on the site (if any).
  • Improving the website and services: Analyzing website usage to understand user needs, improve the browsing experience, develop new features, and fix bugs.
  • Marketing and communications (subject to your consent): Sending updates, promotions, newsletters and other marketing materials via email or SMS (only if you have given your express consent to this).
  • Security and fraud prevention: Protecting the site and users from malicious activity or fraud.
  • Compliance with legal and regulatory requirements: Compliance with legal obligations applicable to us (such as reporting to tax authorities).

5. Who do we share your information with?

We may share your personal information with the following parties, and only to the extent necessary for the purposes set out in this policy:

  • Payment service providers: To process payments for your orders. Important: We do not store your full credit card details in our systems. The information is passed directly to the secure payment service providers we work with.
  • Shipping and logistics companies: For the purpose of delivering orders to your address.
  • Marketing and advertising service providers: Such as platforms for managing electronic mailings (if applicable and subject to your consent), advertising platforms (such as Google, Facebook) for the purpose of displaying relevant ads and measuring their effectiveness (using pixels and cookies).
  • Data analysis service providers (Analytics): Like Google Analytics, to analyze and improve website usage.
  • IT and infrastructure service providers: Such as web hosting companies, backup providers, and security service providers that support the operation of the website.
  • Professional consultants: Such as lawyers, accountants, if necessary and for the purpose of professional advice.
  • Law enforcement authorities and regulatory bodies: If we are required to do so by law, court order or other legal process.

We require all of our service providers to respect the security of your personal information and handle it in accordance with the law. We allow them to use the information only for the specific purposes for which it was provided to them.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies (such as pixels) to improve your browsing experience, analyze site usage, assist in our marketing efforts, and ensure the proper functioning of the site.

  • What are cookies? Small files that are stored on your device when you visit a website.

  • Types of Cookies we may use:

    • Essential cookies: Required for basic operation of the site (such as managing a shopping cart, logging into an account).
    • Performance and analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics).
    • Functionality cookies: Remember your preferences (such as language or region).
    • Advertising and marketing cookies: Used to tailor advertisements to your interests and measure advertising effectiveness (e.g., Facebook Pixel, Google Ads cookies).
  • Cookie management: You can manage your cookie preferences through your browser settings, or through a cookie consent management tool that may be embedded on the website (if available). Please note that blocking certain cookies may impair your experience on the website.

7. Information security

We take reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or destruction. The website uses the SSL/TLS (HTTPS) encryption protocol. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting or reporting requirements. The retention period will be determined by the nature of the information and the reason for which we process it. For example, order details will be retained for the period required by tax law.

9. Your rights

Under the Israeli Privacy Protection Law, and in accordance with other relevant laws, you may have the following rights regarding your personal information:

  • Right of reference: The right to request access to the personal information we hold about you.
  • Right to correction: The right to request correction of personal information that is inaccurate or incomplete.
  • Right to erasure ("right to be forgotten"): The right to request deletion of your personal information, subject to certain restrictions (for example, if we are required to retain the information by law).
  • Right to restriction of processing: The right to request restriction of processing of your personal information in certain circumstances.
  • Right to object to processing: The right to object to the processing of your personal information in certain circumstances, in particular for direct marketing purposes.
  • Right to data portability: The right to receive a copy of your personal information in a commonly used format and, in some cases, to transfer it to another party.
  • Right to withdraw consent: If the processing of information is based on your consent (e.g., for marketing), you have the right to withdraw your consent at any time.

To exercise your rights, or if you have any questions regarding your personal information, please contact us using the contact details provided in the “Contact Us” section below. We may need to ask you for specific information to verify your identity before we can respond to your request.

10. Links to third-party websites

The Site may contain links to other sites that are not operated by us. If you click on such a link, you will be taken to a third-party site. We strongly encourage you to review the privacy policy of each site you visit. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

The Site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under that age. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will remove the information.

12. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised update date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

13. Contact us

If you have any questions regarding this Privacy Policy, or if you wish to exercise your rights, please contact us in one of the following ways:

  • By email: mail@shoesli.com
  • On WhatsApp/Phone: 052-2263724
  • Through the "Contact Us" page on the website: https://shoesli.com/pages/%D7%93%D7%91%D7%A8-%D7%90%D7%99%D7%AA%D7%A0%D7%95