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Privacy Policy

Privacy Policy – Shoesli

Last updated: 04.04.2025

1. Introduction

Welcome to shoesli.com (the "Site"). We at Shoesli ("we", "us", "our") are committed to protecting the privacy of our visitors and customers ("you", "your"). This Privacy Policy describes what personal information we collect, how we use it, with whom we share it, and what rights you have regarding this information.

Your use of the Site constitutes your consent to this Privacy Policy. If you do not agree to these terms, please refrain from using the Site.

2. What information do we collect?

We may collect various types of information, including:

  • Personal identification details: full name, email address, phone number, shipping address, billing address.
  • Order details: details of the products you purchased, order history, payment details (see section 5 on this), shipping details.
  • User account details (if applicable): username, password (encrypted), preferences.
  • Technical information: IP address, browser type, device type, operating system, Site usage data (pages viewed, time spent, actions taken), general (non-precise) geographic location data.
  • Communication information: the content of your inquiries to us via the contact form, email, chat or phone.
  • Marketing information and preferences: your preferences regarding receiving marketing communications from us and from third parties, marketing communication history.
  • Cookies and similar tracking technologies: see section 6 below.

3. How do we collect information?

  • Directly from you: when you create an account, place an order, fill in forms on the Site (such as the contact form), sign up for our newsletter, or communicate with us in other ways.
  • Automatically: when you browse the Site, we (or our third-party service providers) may automatically collect technical information using cookies, pixels and similar tracking technologies.
  • From third parties: we may receive information about you from supporting service providers, such as payment service providers (to confirm payment), shipping companies (to update delivery status), and advertising and analytics platforms (such as Google and Facebook).

4. How do we use your information?

We use the information we collect for the following purposes:

  • Providing services and managing orders: processing and payment of orders, shipping products, handling returns and exchanges.
  • Customer service: providing support and responding to inquiries and questions.
  • User account management: setting up and managing your user account on the Site (if any).
  • Improving the Site and services: analyzing Site usage to understand user needs, improve the browsing experience, develop new features and fix bugs.
  • Marketing and communications (subject to your consent): sending updates, promotions, newsletters and other marketing materials by email or SMS (only if you have given your explicit consent).
  • Security and fraud prevention: protecting the Site and users against malicious activity or fraud.
  • Compliance with legal and regulatory requirements: fulfilling legal obligations that apply to us (such as reporting to the tax authorities).

5. With whom do we share your information?

We may share your personal information with the following parties, and only to the extent necessary for the purposes set out in this Policy:

  • Payment service providers: to process payments for your orders. Important: we do not store your full credit card details in our systems. This information is transmitted directly to the secure payment service providers we work with.
  • Shipping and logistics companies: to deliver orders to your address.
  • Marketing and advertising service providers: such as email marketing platforms (where relevant and subject to your consent), and advertising platforms (such as Google and Facebook) to show relevant ads and measure their effectiveness (using pixels and cookies).
  • Data analytics service providers (Analytics): such as Google Analytics, to analyze and improve use of the Site.
  • IT and infrastructure service providers: such as website hosting companies, backup providers, and security service providers that support the operation of the Site.
  • Professional advisers: such as lawyers and accountants, where necessary and for the purpose of professional advice.
  • Law enforcement authorities and regulatory bodies: if we are required to do so by law, court order or other legal process.

We require all our service providers to respect the security of your personal information and to handle it in accordance with the law. We permit them to use the information only for the specific purposes for which it was provided to them.

6. Cookies and tracking technologies

Our Site uses cookies and similar technologies (such as pixels) to improve your browsing experience, analyze Site usage, support our marketing efforts and ensure the Site functions properly.

  • What are cookies? small files stored on your device when you visit the Site.

  • Types of cookies we may use:

    • Essential cookies: required for the basic operation of the Site (such as managing the shopping cart and logging in to your account).
    • Performance and analytics cookies: help us understand how visitors use the Site (for example, Google Analytics).
    • Functionality cookies: remember your preferences (such as language or region).
    • Advertising and marketing cookies: used to tailor ads to your interests and measure advertising effectiveness (for example, Facebook Pixel, Google Ads cookies).
  • Managing cookies: you can manage your cookie preferences through your browser settings, or through a cookie consent management tool that may be embedded in the Site (if any). Please note that blocking certain cookies may impair your experience of the Site.

7. Information security

We take reasonable technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction. The Site uses SSL/TLS (HTTPS) encryption. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements. The retention period is determined according to the nature of the information and the reason we process it. For example, order details are retained for the period required under tax law.

9. Your rights

Under the Israeli Protection of Privacy Law, and in accordance with other relevant laws, you may have the following rights regarding your personal information:

  • Right of access: the right to request access to the personal information we hold about you.
  • Right to rectification: the right to request correction of personal information that is inaccurate or incomplete.
  • Right to erasure ("right to be forgotten"): the right to request deletion of your personal information, subject to certain limitations (for example, if we are required by law to retain the information).
  • Right to restrict processing: the right to request restriction of the processing of your personal information in certain circumstances.
  • Right to object to processing: the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.
  • Right to data portability: the right to receive a copy of your personal information in a commonly used format and, in certain cases, to transfer it to another party.
  • Right to withdraw consent: if the processing of information is based on your consent (for example, for marketing), the right to withdraw your consent at any time.

To exercise your rights, or if you have questions about your personal information, please contact us using the contact details in the "Contact us" section below. We may need to ask you for specific information to verify your identity before we can respond to your request.

10. Links to third-party websites

The Site may contain links to other websites that are not operated by us. If you click on such a link, you will be directed to a third-party site. We strongly recommend that you review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

11. Children's privacy

The Site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under this age. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will remove the information.

12. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised update date. We recommend that you review this Policy periodically to stay informed about how we protect your information.

13. Contact us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us in one of the following ways:

  • By email: mail@shoesli.com
  • WhatsApp/phone: 052-2263724
  • Via the "Contact us" page on the Site: https://shoesli.com/en/pages/%D7%93%D7%91%D7%A8-%D7%90%D7%99%D7%AA%D7%A0%D7%95