Returns and Exchanges Policy

Returns and Exchanges Policy – SHOESLI

At SHOESLI, we want you to be satisfied with your purchase and believe in the quality of our products and service. If for any reason you are not satisfied with the product you received, you may return or exchange it according to the following conditions:

1. Conditions for returning/replacing a product:

   • Products can be returned/exchanged within 30 calendar days from the date of receipt.
   • The product must be in new condition, in its original packaging, with all original labels, without any signs of use, damage or wear.
   • All products on the site can be returned/exchanged subject to compliance with these conditions.

2. Return/Exchange Process:

   • Please contact us first. with our customer service in one of the following ways to arrange the return/exchange:
     • WhatsApp: 052-2263724
     • By email: mail@shoesli.com
   • After coordination, the product must be sent back to us by registered mail or another courier service that provides a tracking number, to the address: Agam Kinneret 6, Netanya, Postal Code 4233206.
   • You must send us (via WhatsApp/email) the tracking number of the returned package.
   • The cost of shipping back to us is borne by the customer. and will not be returned (except in cases of a defective/wrong product, as specified in Section 6).

3. Receiving and inspecting the product:

   • Upon receipt of the returned product at our offices, we will inspect it and ensure that it meets the policy conditions (new condition, unused, etc.).

4. Refund (in case of return):

   • If the product is found to be in good condition and meets the return conditions, the matter will be forwarded to the accounts department for a refund.
   • The refund will be for the cost of the product only (excluding the original shipping fees paid on the order, if any).
   • The refund will be made to the original payment method used to make the purchase.
   • The refund will be made within 14 business days From the date of receipt of the returned product at our offices and confirmation of its integrity.

5. exchange:

   • If the product has been returned and is found to be in good condition and meets the terms of the policy, an exchange can be made.
   • You can exchange for another size or color of the same model, or Choose another item from the site.
   • Price differences:
     • If the new item selected is more expensive than the returned item, the customer will be required to pay the difference.
     • If the new item selected is cheaper than the returned item, the customer will receive Credit (Credit) for the difference for future use on the site.
   • After settling the price differences (if any), we will create a new order for you with the requested replacement item.
   • Shipping the replacement item: The new item will be shipped to the customer. At our expense (SHOESLI), at no additional cost to the customer for this delivery.

6. Defective or incorrect product:

   • We apologize in advance if you happen to receive a damaged product or a different product than what you ordered.
   • In that case, please Contact our customer service within 48 hours The delivery person (via WhatsApp 052-2263724 or by email) mail@shoesli.com), and attach a clear picture of the defect or incorrect product.
   • We will arrange to collect the defective/incorrect product and/or send a new, correct product as soon as possible, of course. At our expense.

7. Questions and clarifications:

   • For any questions or clarifications regarding this policy, you can contact our customer service in one of the following ways:
     • WhatsApp: 052-2263724
     • By email: mail@shoesli.com

We wish you continued enjoyable shopping! SHOESLI Team